Jewelry Repair

Repair time depends on what your piece needs. A simple sizing, solder repair, or prong touch-up may move faster than restoring an older heirloom or replacing stones. After examining your jewelry, John Thomas Jewelers will provide an estimated completion date instead of promising a one-size-fits-all turnaround. You'll be notified when the entire repair order is complete.* Because the work stays at the Albuquerque shop, the team can also check its progress directly if you need a status update.

Most rings can be resized safely, but the ring must be examined before anyone can promise how it should be adjusted. Its metal, setting, stones, design, and the amount of size change all matter. Your ring will be sized on-site at the Albuquerque shop by Master Jeweler Matthew Valentine, who has more than 30 years of experience. John Thomas Jewelers also has laser-welding equipment that allows many repairs to be completed around delicate stones with less heat.

Your jewelry will be repaired on-site at John Thomas Jewelers' Albuquerque shop rather than shipped to an outside repair center. Master Jeweler Matthew Valentine and his staff handle repairs including ring sizing, soldering, stone setting, prong tipping, channel rebuilding, chain repair, and restoration. Keeping your jewelry in the same building reduces unnecessary handoffs and provides extra peace of mind when the piece is valuable or irreplaceable.

If a repaired area fails or a stone becomes loose again, stop wearing the piece and have it inspected before more damage occurs. John Thomas Jewelers can examine it at the Albuquerque shop, determine what happened, and explain the safest next step. Rings purchased from John Thomas Jewelers include a lifetime nationwide warranty covering maintenance and repairs. For jewelry purchased elsewhere, any additional cost or coverage depends on the piece, the original repair, and what caused the new problem, so it must be evaluated individually.

Jewelry repair costs vary too much to quote accurately without first examining the piece. Your estimate depends on what is damaged, the type of metal and stones, whether replacement materials are needed, and how complex the repair will be. At John Thomas Jewelers, your jewelry is evaluated at the Albuquerque shop and priced individually before the work moves forward. Because sizing, stone setting, soldering, and prong repairs are handled in-house, you aren't paying for unnecessary shipping between outside repair centers. Rings purchased there may already have applicable repairs covered under the lifetime warranty.